Privacy Policy

Refund Policy​

Last updated: August 30, 2025

 
POKEDEALTCG operates this store and website, including the data, content, features, tools, products, and services provided to you, the customer, to deliver a curated shopping experience (the “Services”). POKEDEALTCG is powered by Shopify, which enables us to provide the Services. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction through the Services, or when you communicate with us in any other way. In the event of a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy shall prevail regarding the collection, processing, and disclosure of your personal information.
 
Please read this Privacy Policy carefully. By accessing or using any part of the Services, you acknowledge that you have read this policy and understand how your personal information is collected, used, and disclosed in accordance with its terms.
 

Personal Information We Collect or Process

 
When we use the term “personal information,” we mean any data that identifies you or that can reasonably be linked to you or another individual. Personal information does not include data collected anonymously or information that has been de-identified such that it can no longer identify or be reasonably linked to you. We may collect or process the following categories of personal information — including inferences derived from such information — depending on how you interact with the Services, where you reside, and what is permitted or required by applicable law:
 
  • Contact details: including your name, address, billing address, shipping address, telephone number, and email address.
  • Financial information: including credit card, debit card, and financial account numbers, payment card details, financial account data, transaction details, payment method, payment confirmation, and other payment-related information.
  • Account information: including your username, password, security questions, preferences, and settings.
  • Transaction information: including items you view, add to your cart, save to your wishlist, purchase, return, exchange, or cancel, as well as your past transaction history.
  • Communications with us: including information you provide when contacting us, for example, when submitting a customer support request.
  • Device information: including details about your device, browser, or network connection, your IP address, and other unique identifiers.
  • Usage information: including data related to your interaction with the Services, such as how and when you use or browse them.
 

Sources of Personal Information

 
We may collect personal information from the following sources:
 
  • Directly from you: when you create an account, visit or use the Services, communicate with us, or otherwise provide your personal information.
  • Automatically through the Services: including information collected from your device when you use our products or services or visit our websites, as well as through the use of cookies and similar technologies.
  • From our service providers: when we engage third parties to enable certain technologies or when they collect or process your personal information on our behalf.
  • From our partners or other third parties.
 

How We Use Your Personal Information

 
Depending on how you interact with us or which Services you use, we may use your personal information for the following purposes:
 
  • To provide, personalize, and improve the Services: We use your personal information to deliver the Services, including fulfilling our contract with you, processing payments, managing orders, remembering your preferences and items of interest, sending you account-related notifications, processing purchases, returns, exchanges, or other transactions, creating, maintaining, and managing your account, arranging shipping, facilitating returns and exchanges, enabling you to submit reviews, and delivering a customized shopping experience — such as recommending products based on your past purchases. This may include using your information to personalize and enhance the Services.
  • Marketing and advertising: We use your personal information for marketing and promotional purposes, such as sending commercial, advertising, and promotional communications via email, text message, or postal mail, and displaying online advertisements for products or services — both within the Services and on other websites — including based on items you have purchased, added to your cart, or actions you have taken on the Services.
  • Security and fraud prevention: We use your personal information to verify your account, ensure a secure shopping and payment experience, detect, investigate, or take action regarding potential fraudulent, illegal, harmful, or malicious activity, protect public safety, and ensure the security of our Services. If you choose to use the Services and register an account, you are responsible for keeping your login credentials confidential. We strongly advise you not to share your username, password, or other access details with anyone.
  • Communications with you: We use your personal information to provide customer support, respond to your inquiries, deliver services efficiently, and maintain our business relationship with you.
  • Legal purposes: We use your personal information to comply with applicable laws or respond to valid legal processes, including requests from law enforcement agencies or government authorities, as well as to investigate or participate in civil discovery, potential or actual litigation, or other adversarial legal proceedings, and to enforce or investigate potential violations of our terms or policies.
 

How We Disclose Personal Information

 
Under certain circumstances, we may disclose your personal information to third parties for legitimate reasons, in accordance with this Privacy Policy. These circumstances may include:
 
  • With Shopify, service providers, and other third parties that perform services on our behalf (e.g., IT management, payment processing, data analytics, customer support, cloud storage, order management, and shipping).
  • With business and marketing partners to deliver marketing services and display advertising. For example, we use Shopify to support personalized advertising via third-party services, based on your online activity across different merchants and websites. Our business and marketing partners will use your information in accordance with their own privacy notices. Depending on where you reside, you may have the right to instruct us not to share your information for personalized advertising and marketing purposes based on your activity across different businesses and websites.
  • When you direct, request, or otherwise consent to the disclosure of certain information to third parties — for example, to arrange product delivery, or through the use of social media widgets or login integrations.
  • With our affiliates or, more generally, within our corporate group.
  • In connection with a business transaction, such as a merger, acquisition, or insolvency proceeding; to comply with applicable legal obligations (including responding to subpoenas, search warrants, or similar requests); to enforce our Terms of Service or related policies; and to protect or defend the Services, our rights, and the rights of our users or others.
 

Third-Party Websites and Links

 
The Services may include links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated or controlled by us, we encourage you to review their privacy and security policies and other terms and conditions. We do not guarantee or assume any responsibility for the privacy or security practices of such sites, or for the accuracy, completeness, or reliability of information they contain.
 
Information you share in public or semi-public spaces — including content you post on third-party social media platforms — may also be visible to other users of the Services or users of those third-party platforms, with no restrictions on its use by us or by others. The inclusion of any link does not, by itself, imply endorsement of the content of such platforms or of their owners or operators, unless explicitly stated within the Services.
 

Children’s Data

 
The Services are not intended for use by minors, and we do not knowingly collect personal information from individuals who are minors under applicable laws in your jurisdiction. If you are a parent or legal guardian and believe your child has provided us with personal information, please contact us using the details provided below to request its deletion. As of the effective date of this Privacy Policy, we have no actual knowledge that we “share” or “sell” (as those terms are defined under applicable law) the personal information of individuals under the age of 16.
 

Security and Retention of Your Information

 
Please note that no security measure is perfect or impenetrable, and we cannot guarantee “absolute security.” In addition, any information you send to us may not be fully protected during transmission. We recommend that you do not use unsecured channels to send us sensitive or confidential information.
 
The period for which we retain your personal information depends on several factors, including whether we need it to maintain your account, provide the Services, comply with legal obligations, resolve disputes, or enforce other applicable contracts and policies.
 

Your Rights and Choices

 
Depending on where you reside, you may have some or all of the following rights regarding your personal information. These rights are not absolute, may apply only in certain circumstances, and in some cases we may deny your request if permitted or required by law:
 
  • Right of access: You may have the right to request access to the personal information we hold about you.
  • Right to erasure: You may have the right to request that we delete the personal information we hold about you.
  • Right to rectification: You may have the right to request that we correct inaccurate personal information we hold about you.
  • Right to data portability: You may have the right to receive a copy of the personal information we hold about you, and to request that it be transferred to a third party, under certain conditions and subject to exceptions.
  • Managing communication preferences: We may send you promotional emails, and you may opt out of receiving them at any time using the unsubscribe link included in our messages. If you opt out, we may still send you non-promotional emails, such as those related to your account or completed orders.
 
If you reside in the United Kingdom or European Economic Area (EEA), and subject to exceptions and limitations set out under local law, you may also exercise the following rights in addition to those listed above:
 
  • Right to object to processing and to restrict processing: You may have the right to request that we stop or limit the processing of your personal information for specific purposes.
  • Right to withdraw consent: Where processing of your personal information is based on your consent, you have the right to withdraw that consent at any time. Withdrawal will not affect the lawfulness of processing carried out based on consent before its withdrawal.
 
You may exercise any of these rights through the options provided within the Services or by contacting us using the details set out below. For more information on how Shopify uses your personal information and the rights you may have — including rights related to data processed by Shopify — please visit https://privacy.shopify.com/en.
 
We will not discriminate against you for exercising any of these rights. We may need to verify your identity before processing your request, as permitted or required by applicable law.
 
Under applicable law, you may designate an authorized representative to submit requests on your behalf to exercise your rights. Before accepting a request from a representative, we will require proof that they are authorized to act on your behalf, and we may also require you to verify your identity directly with us. We will respond to your request within a reasonable timeframe, as required by applicable law.
 

Complaints

 
If you have a concern or complaint regarding how we process your personal information, please contact us using the details below. Depending on where you reside, you may have the right to appeal our decision by contacting us via the same details, or to submit a complaint to your local data protection authority. For residents of the EEA, a list of data protection authorities is available at the European Commission’s website.
 

International Transfers

 
Please note that we may transfer, store, and process your personal information outside the country where you reside.
 
If we transfer your personal information outside the European Economic Area (EEA) or the United Kingdom, we rely on recognized transfer mechanisms — such as the Standard Contractual Clauses (SCCs) adopted by the European Commission or equivalent contracts issued by the relevant authority in the United Kingdom — unless the transfer is made to a country recognized as providing an adequate level of data protection.
 

Changes to This Privacy Policy

 
We may update this Privacy Policy from time to time, including to reflect changes in our practices or for operational, legal, or regulatory reasons. We will publish the updated version on this website, revise the “Last updated” date, and notify you of changes as required by applicable law.
 

Contact Us

 
If you have any questions about our privacy practices or this Privacy Policy, or wish to exercise any of your available rights, please contact us by email at info@pokedealtcg.store, or by post at Calle Son Bonet N9 1D, MADRID, M, 28044, Spain. For the purposes of applicable data protection laws, we are the controller of your personal information.